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Return Policy
Refund Policy
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by KW (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order returned and subject to a 15% restocking fee. Thats 15% of product cost.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!.
Return Shipping Option
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment..
Exchanges
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
You are still responsible for return shipping costs on your original order back to us.
Used or Damaged Merchandise
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out for a ride.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned..
Apparel and Helmets
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork, shield protectant sticker and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer.
Electronics, Hard Parts, Tools, Tires
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
Defects
Each manufacturer has its own warranty policy. KW will assist customers with their warranty; however we do not provide any direct warranty on any item sold.
Warranty Returns
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Damaged Items
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Return Form
Kustom Workz
Hours
lun | Cerrado | |
mar | 09:00 a. m. – 05:00 p. m. | |
mié | 09:00 a. m. – 05:00 p. m. | |
jue | 09:00 a. m. – 05:00 p. m. | |
vie | 09:00 a. m. – 05:00 p. m. | |
sáb | 09:00 a. m. – 05:00 p. m. | |
dom | Cerrado |
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